APPLICABLE WEBSITE: This Privacy Policy will refer to and be applicable to the website operated under the name Pummelo Creative (hereinafter the “Website”). Any listed Website may also refer to a corresponding mobile application, should one be currently in use or hereinafter developed.

EFFECTIVE DATE: “Effective Date” means the date this Privacy Policy comes into force and effect.

PARTIES: The parties to this Privacy Policy are the following data controller: Pummelo Creative, operated by Andrea Medina, an independent contractor currently completing formal business registration in Spain (hereinafter “Data Controller”), and you, as the user of this Website. Hereinafter, the Parties will individually be referred to as “Party” and collectively as “Parties.”

DATA CONTROLLER: Data Controller is the publisher, operator, and controller responsible for the collection of information described herein. Data Controller may be referred to as “Pummelo Creative,” “Data Controller,” or by first-person pronouns such as we, us, our, etc.

YOU: Should you agree to this Privacy Policy and continue your use of this Website, you will be referred to herein as you, the user, or your.

GOODS: “Goods” means any goods that we make available for sale on the Website.

SERVICES: “Services” means any creative, consulting, design, branding, digital, or related services made available through the Website.

PERSONAL DATA: “Personal Data” means personal data and information that we obtain from you in connection with your use of the Website that is capable of identifying you in any manner.

PRIVACY POLICY

EFFECTIVE DATE: 02-07-2026

01 – DEFINITIONS

This Privacy Policy describes how we collect, use, process, store, and protect Personal Data that we receive about you when you visit our Website, purchase our Goods, or use our Services, as well as your rights in relation to that Personal Data.

This Privacy Policy does not apply to information obtained outside of the Website or through third-party websites linked from the Website. Those external sites operate under their own privacy policies.

We are committed to protecting your privacy. By continuing to use our Website, you acknowledge that you have reviewed and agree to this Privacy Policy. If you do not agree, you must discontinue use of the Website.

02 – GENERAL INFORMATION

03 – CONTACT

Data processing activities may take place within the European Economic Area (including Spain), the Dominican Republic, and other jurisdictions where our service providers operate.

Where Personal Data is transferred outside the European Economic Area, such transfers will occur only in compliance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR), and may rely on approved safeguards such as Standard Contractual Clauses, adequacy decisions, or equivalent lawful transfer mechanisms.

04 – LOCATION AND INTERNATIONAL DATA TRANSFERS

We reserve the right to modify or revise this Privacy Policy at any time. Where required by applicable law, we will notify users of material changes and obtain consent where necessary. Changes apply only to Personal Data collected after the effective date of the revision unless otherwise required by law.

05 – MODIFICATIONS AND REVISIONS

Depending on your use of the Website, we may collect the following categories of Personal Data:
Unregistered Users: Passive data collection may include cookies, IP address, approximate location, device type, and browser information.

All Users: Passive data collection applies to all visitors.

Sales & Billing Information: When purchasing Goods or Services, you may provide billing name, billing address, business details, and payment information processed securely through third-party payment providers. We do not store full payment card information.

Email Marketing: If you opt in, we may collect your name and email address for marketing communications. You may withdraw consent at any time.

User Experience & Surveys: We may request demographic or preference information to improve our Website and Services.

Content Interaction: If you interact with blogs, comments, or submissions, we may collect identifying information you voluntarily provide.

Aggregated Information: We may combine or anonymize information to improve services and analyze usage trends.

06 – PERSONAL DATA WE RECEIVE FROM YOU

Cookies:
We use cookies and similar technologies to improve Website functionality, user experience, analytics, and marketing performance. Where legally required, non-essential cookies are deployed only after your consent through our cookie banner or consent manager.

You may control cookie preferences through your browser settings.

Log Data:

We automatically collect log information including IP address, device type, ISP, access time, referring pages, and navigation behavior. This information is processed primarily in aggregated or pseudonymized form for security, performance, and analytics purposes.

07 – PERSONAL DATA RECEIVED AUTOMATICALLY

The Website may integrate social-media sharing tools. Interaction with these tools is governed by the privacy policies of the respective platforms.

Cookies associated with such services may be set only after your interaction or consent where required.

08 – SOCIAL NETWORK PLUGINS

We implement appropriate technical and organizational safeguards designed to protect Personal Data from unauthorized access, disclosure, or loss. Personal Data is retained only as long as necessary for legitimate business purposes, contractual obligations, or legal requirements.

In the event of a data breach affecting Personal Data, we will notify affected individuals and authorities as required by applicable law.

09 – HOW PERSONAL DATA IS STORED

We process Personal Data for the following purposes:

· Providing and delivering Services and Goods
· Communicating with clients and responding to inquiries
· Processing transactions
· Improving Website performance and user experience
· Marketing communications (where consent is provided)
· Legal compliance and fraud prevention
· Business analytics and service development

10 – PURPOSES OF PROCESSING PERSONAL DATA

We may disclose Personal Data where reasonably necessary:

· To comply with legal obligations or lawful requests
· To enforce agreements or protect legal rights
· To service providers assisting in operations (hosting, payment processors, analytics), under confidentiality obligations
· To prevent fraud, abuse, or security threats
· We do not sell Personal Data.

11 – PURPOSES OF PROCESSING PERSONAL DATA

12 – OPTING OUT OF COMMUNICATIONS

You may request access, correction, deletion, or restriction of your Personal Data by contacting andrea@pummelocreative.com. We will respond in accordance with applicable law.

13 – MODIFYING, DELETING, OR ACCESSING YOUR INFORMATION

While we implement strong security safeguards, no internet transmission or electronic storage system can be guaranteed completely secure. By using the Website, you acknowledge this inherent risk.

14– ACCEPTANCE OF RISK

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting andrea@pummelocreative.com. Transactional or service-related communications may still be sent where necessary.

Where applicable under GDPR or other laws, you may have the right to:

· Be informed about data processing
· Access your Personal Data
· Correct inaccurate Personal Data
· Request deletion (“right to be forgotten”)
· Restrict or object to processing
· Data portability
· Withdraw consent at any time
· Lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD) or your local supervisory authority

15 – YOUR RIGHTS

For any questions regarding this Privacy Policy or Personal Data processing, contact:
Pummelo Creative
Email: andrea@pummelocreative.com

16 – CONTACT INFORMATION

COMPANY / WE / US: Refers to Pummelo Creative, an independent contractor operating under the trade name Pummelo Creative, currently completing formal business registration in Spain.
Website: Refers to the website operated by Pummelo Creative and any related services, digital platforms, or client portals.

SERVICES: Refers to branding, web design, digital consulting, strategy, creative production, and related professional services offered by the Company.

CLIENT / USER / YOU: Any individual or entity accessing the Website or purchasing Services.
Deliverables: Any creative output including but not limited to branding assets, website designs, visual materials, strategy documents, or digital files produced by the Company.

TERMS & CONDITIONS

EFFECTIVE DATE: 02-07-2026

01 – DEFINITIONS

By accessing the Website or engaging the Company for Services, you agree to be legally bound by these Terms and Conditions. If you do not agree, you must discontinue use of the Website and Services.

Separate written client agreements or proposals, where signed, will govern specific project engagements and will prevail in the event of conflict with these Terms.

02 – ACCEPTANCE OF TERMS

You represent that you are at least the age of legal majority in your jurisdiction and have authority to enter into binding agreements on behalf of yourself or the entity you represent.

03 – ELEGIBILITY

All Services are subject to availability, scope definition, and acceptance by the Company. Project timelines, pricing, deliverables, and revision limits will be defined in written proposals, contracts, or invoices issued to the Client.
The Company reserves the right to decline projects at its sole discretion.

04 –SERVICES AND PROJECT ENGAGEMENT

All fees are listed in the currency stated in the proposal or invoice and are payable according to the payment schedule specified therein. Unless otherwise agreed:

· Deposits are non-refundable once branding / web design project work has commenced
· Final branding and graphic deliverables may be withheld until full payment is received
· Late payments may incur reasonable late fees or service suspension
· The Client is responsible for any transfer, currency conversion, or processing fees

05 –SFEES, PAYMENTS, AND LATE PAYMENTS

All preliminary works, drafts, strategy materials, concepts, and unused designs remain the exclusive intellectual property of Pummelo Creative unless otherwise expressly transferred in writing.

Upon full and final payment:
The Client receives a non-exclusive or exclusive license (as specified in the project agreement) to use the final approved Deliverables

The Company retains the right to display completed work in portfolios, case studies, marketing materials, competitions, publications, and professional showcases unless otherwise agreed in writing

Third-party assets (fonts, stock images, plugins, templates, or licensed tools) remain subject to their respective licensing terms and may require separate licensing by the Client.

06 – INTELLECTUAL PROPERTY

The Client agrees to:

Provide accurate project information and timely feedback
Supply necessary content, approvals, and materials to fulfil the branding
Ensure they hold legal rights to any materials supplied to the Pummelo Creative
Review deliverables within agreed approval periods
Delays caused by the Client may result in timeline adjustments or additional fees where applicable.

07 – CLIENT RESPONSIBILITIES

To the fullest extent permitted by law, Pummelo Creative shall not be liable for:
Indirect, incidental, consequential, or lost-profit damages

Business interruption, lost data, or third-party service failures
Performance issues caused by hosting providers, platforms, or external tools
Client misuse, modification, or unauthorized alteration of Deliverables
Total liability for any claim shall not exceed the total fees paid for the specific Service giving rise to the claim.

08 – LIMITATION OF LIABILITY

Services and Website materials are provided “as is” without warranties of any kind, whether express or implied, including merchantability or fitness for a particular purpose, except where such warranties cannot be excluded under applicable law.

09 – WARRANTIES DISCLAIMER

Either Party may terminate a Service engagement in accordance with the applicable client agreement.
Design and creative work completed up to the termination date remains billable and payable.
Any licenses granted to the Client become effective only upon full payment of outstanding invoices.

10 – TERMINATION

The Website and Services may rely on third-party platforms including hosting providers, payment processors, analytics tools, or software vendors. The Company is not responsible for the policies, outages, or performance of such third parties.

11 – THIRD-PARTY SERVICES

Use of the Website is also governed by the Privacy Policy, which forms part of these Terms.

12 – PRIVACY

The Company, hereby Pummelo Creative, serves clients worldwide. Clients are responsible for ensuring that their use of Deliverables complies with all applicable local laws and regulations within their jurisdiction.

13 – INTERNATIONAL USE

These terms shall be governed by the laws of Spain unless otherwise specified in a written client agreement.
Any disputes shall be resolved through good-faith negotiation prior to formal legal proceedings.

14 – GOVERNING LAWS

We reserve the right to modify these Terms at any time. Updated versions will be posted on the Website with a revised Effective Date.

15 – MODIFICATIONS

Pummelo Creative
Email: andrea@pummelocreative.com

16 – CONTACT

The website listed above (hereinafter referred to as the “Website”) is operated by Pummelo Creative, an independent contractor namely, Andrea González Medina, operating under the trade name Pummelo Creative.

For any questions regarding this Refund Policy, the Operator may be contacted at:
andrea@pummelocreative.com

DIGITAL PRODUCT REFUND POLICY

EFFECTIVE DATE: 02-07-2026

All website templates, digital downloads, design assets, and related digital materials sold through the Website are intangible digital goods delivered electronically.

By completing a purchase, you acknowledge that delivery begins immediately once access or download links are provided.

01 – DIGITAL PRODUCT NATURE

Customers may request a refund within fourteen (14) days of the original purchase date, provided all of the following conditions are met:

The request is submitted in writing to andrea@pummelocreative.com within the 14-day period
Proof of purchase is provided
The customer demonstrates reasonable attempt to install, use, or implement the template according to provided instructions
The customer provides a brief written explanation of the issue encountered and reasonable supporting documentation (such as screenshots or setup confirmation)
Where requested, the customer participates in a short feedback communication (email or call) intended to help improve the product and confirm eligibility
Refund requests submitted after the 14-day period will not be eligible for consideration.

02 – REFUND ELIGIBILITY (5-DAY WINDOW)

The following items and services are non-refundable:
Custom design services, consulting, or strategy services
Custom template modifications or setup services
Purchases older than fourteen (7) days
Products that have been substantially modified, redistributed, resold, or transferred to third parties
Purchases made in violation of the applicable license terms

03 – REFUND ELIGIBILITY (5-DAY WINDOW)

If a refund is approved:

Access to the digital product and associated files will be revoked
The license granted for use of the template will immediately terminate
Refunds will be issued to the original payment method within a commercially reasonable processing period (typically 5–10 business days depending on the payment provider)

04 – REFUND ELIGIBILITY (5-DAY WINDOW)

To protect intellectual property and prevent misuse, the Operator reserves the right to deny refund requests where there is reasonable evidence of:

Downloading and continued use of the product after requesting a refund
Distribution, duplication, or resale of purchased materials
Repeated refund requests indicating policy abuse

05 – ABUSE PREVENTION

TERMS & PRIVACY

By reading or using this website, you indicate your acceptance and agreement with the following terms. If you do not accept these terms, please do not use this website.

FOR YOUR INFORMATION & PROTECTION

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